Store Policies

Accepted Methods of Payment. We accept Visa, Mastercard, Discover and Paypal.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Items will be shipped approx. 3-5 days after payment is received.

Shipping Methods. Merchandise will be shipped using Ground Service (UPS, FEDEX, USPS) where possible. In addition, some items may be shipped directly from the manufacturer to customers.  The largers items will require shipping way of motor carrier.

*  FREE SHIPPING OVER $99.00 IS FOR SHIPPING TO THE LOWER 48 STATES ONLY.

FREE SHIPPING WILL APPLY TO GROUND SHIPPING METHODS.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.

Manufacturer's Defects. If a product appears to have a manufacturer’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to a manufacturer's defect, you must first receive a Return Merchandise Authorization Number. No packages will be accepted without a Return Merchandise Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return merchandise must be secured from our Return Department. You have 30 days from the ship date to receive refunds.

You must email the refund request to customerservice@HomeExteriorScaping.com (with "RETURN" in the subject field), at which time the Return Merchandise Authorization number (RMA#) with return instructions will be sent to you.

No packages will be accepted without a Return Merchandise Authorization Number written clearly on the package. Products being returned must have a RMA# issued before returned.

If you received a different product than initially purchased, the item must be returned with the following:

1. All original contents: product, manuals, instructions, etc.
2. Original packaging.
3. Original invoice or receipt.

We will credit you in the same manner as your original payment or an exchange within 7 days of receiving the returned item.

Once a return is authorized by our Return Department, you should:

1. Return the item to the address given to you by our Return Department.
2. Write the Return Merchandise Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with UPS having a value of over $100.00 should be insured. We can not be held liable for returned merchandise that does not reach our Return Department.

We can refund shipping costs only if the return is a result of our error.

You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. If an item is returned with no fault on our part or refused, there will be a Restocking fee of 10% of the purchase price.

Cancellation Policy:

Customers have 24 hours to cancel an order or until the order has been shipped. 

Cancellations are not allowed once an item has been shipped.  Once an item has shipped, the customer should refer to the Return Policy.